Warranties and Guarantees
At OKNIV, we’re dedicated to providing high-quality products and exceptional customer service. Below, you’ll find all the details about our warranty policies and guarantees, so you can shop with complete confidence.
30-Day Satisfaction Guarantee
If you’re not fully satisfied with your purchase, we offer a 30-day money-back guarantee. We want you to love your OKNIV Sharpener! If you feel the product doesn’t meet your expectations, simply contact us at info@oknivstore.comwithin 30 days of your purchase. Return the product in its original condition, and we’ll issue a full refund to your original payment method once we receive and inspect the item.
1-Year Warranty
Every OKNIV Sharpener comes with a 1-year warranty covering the roller and base components. This warranty protects against any defects in materials or workmanship under normal use. Please note that consumable parts, such as sharpening discs and accessories, are not included in the warranty as natural wear is expected.
How to Make a Warranty Claim
If you believe your product has a defect covered by our warranty, simply contact us at info@oknivstore.com. Include a detailed description of the issue and your proof of purchase. Our team will guide you through the return and inspection process. If the warranty applies, we’ll repair or replace your product as soon as possible.
What’s Not Covered
Our warranties do not cover:
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Damage or defects caused by misuse, accidents, improper maintenance, or unauthorized modifications.
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Consumable parts, including sharpening discs, accessories, or packaging.
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Products purchased from unauthorized resellers or third-party marketplaces.
Our warranties are non-transferable and apply only to the original purchaser of the product.
📬 Contact Us
For any questions or to begin a warranty claim, don’t hesitate to email us at info@oknivstore.com. We’re here to help and ensure your complete satisfaction with OKNIV products.